This website is run by City of Wolverhampton Council
We want as many people as possible to be able to use this website. For example, that means you should be able to:
AbilityNet has advice on making your device easier to use if you have a disability.
We’ve also made the website text as simple as possible to understand.
City of Wolverhampton Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
We know some parts of this website are not fully accessible:
This statement was prepared on March 13, 2019. It was last updated on September 21, 2020.
Some of our interactive forms and applications are built and hosted through third party software and ‘skinned’ to look like our website. A number of these do not meet the same accessibility standards.
We’ve assessed the cost of fixing the issues and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
This website was last tested in February and early March 2020. The tests were carried out by accessibility specialists in the City of Wolverhampton Council web team. The team tested the most used customer journeys through the website and a sample of the different types of page. The testing followed the WCAG 2.1 AA guidelines and considered the needs of users with sight impairment, physical disabilities, hearing impairment and cognitive disabilities.
The tools used are listed below.
Screen readers: ReciteMe and VoiceOver
Evaluation tools: WAVE, Accessibility Insights for Web and Accessibility Inspector
Other tools: Browser zoom tool
Our accessibility roadmap shows how and when we plan to improve accessibility on this website:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you within 7 business days.
Users who are deaf or hard of hearing who need access to any council service should contact us before visiting so we can arrange a British Sign Language (BSL) interpreter. We can also arrange this as a virtual meeting. Under normal operating times, there is a weekly drop-in session supported by Zebra Access, and we also have a text phone 07500 125590. Full details can be found here.
Find out how to contact us here.
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